Once you’ve decided that having in-home services is the best option for you or your family, it is important to know what to expect from this service and how to get the maximum benefit from it. Here are a few pointers in using your new service:
1. Communicate clearly with the caregiver exactly what you would like to have done. If there is something you would like to be done in a certain way, let the caregiver know.
Home care is a completely personalized service. There is no “one way” to do things. Sometimes our clients automatically assume that the caregiver will know exactly what they want.
2. Create a list of what you want done, especially if you would like certain tasks done on certain days.
Lists can be very helpful if, for example, you would like the bed linens changed every Thursday, and showers on Monday, Wednesday and Friday. Post the list on the refrigerator or somewhere the caregiver can check it regularly.
3. If you do not need your caregiver to come on a certain day or shift, let the office know as soon as possible. Not all caregivers carry cell phones or are reachable during they day when they are working. It is better for everyone involved if the caregiver does not make an unnecessary trip to your home.
4. Care Corner uses an automated “call in, call out” system from the client’s phone so we can see exactly what time they arrived and left. If you are using an agency that does not offer automated timekeeping, you will want to keep track of your caregiver’s arrival and departure times on a calendar or notebook. It can be difficult to remember specifics a week or two later! This will ensure that you are only paying for the hours worked, not scheduled.
5. If you are unhappy with your caregiver for any reason – whether performance, attendance, or just a personality difference – contact your agency and let them know!
If you have concerns about your services or about your caregiver, call your agency. That’s what we’re here for! Sometimes, people receiving home care who are not happy with their caregiver don’t want to say anything. They may be afraid that if they call the agency it will cause trouble for the caregiver, or they worry that the caregiver will be upset. Like with any other service, the client deserves to be happy and comfortable with the caregiver in their home. The situation may require something as simple as the agency counseling the caregiver on the importance of being on time, for example, or it may be better to try to find a caregiver who is a better match!
6. Treat your caregiver with courtesy and respect.
Like everyone else, caregivers want to be treated with courtesy and respect – in turn, they’ll work hard to provide you with excellent care!
